CLIENT AGREEMENT
DOCUMENT
Welcome!
The material appearing on this website https://maatstudiopilates.com (this “Site”), is provided as information about Ma’at Studio Pilates’ business, community, and people, and as a platform for online connection. The owner of this Site, Ma’at Studio Pilates and its directors, agents, employees and affiliates assume no responsibility or liability for any consequence resulting directly or indirectly from any action or inaction you take based on the information found on the Site or material linked to this Site.
Any information on this Site is provided for promotional or informational purposes only and is not to be relied upon as a professional opinion. By using this Site, you accept and agree that following and using any information or recommendation provided on this Site is at your own risk.
TERMS AND CONDITIONS
Please read the following carefully! Your access to and use of this Site is subject to legally binding terms and conditions which you accept and agree to by accessing this Site.
The following terms and conditions (“Terms and Conditions”) form a binding agreement (this “Agreement”) between you and Penelope Johnston, a Sole Trader operating out of Australia (“Ma’at Studio Pilates”). As of July 1st 2025 this Agreement will be between you and Pendam Pty Ltd operating as “Ma’at Studio Pilates”, may modify, amend, supplement and replace these Terms and Conditions at any time without providing you with advance notice. Your continued use of this Site after any change means you have accepted the changed Terms and Conditions.
1. Copyright. All materials created by Ma’at Studio Pilates on the Site are protected by Australian copyright laws as original works (including the Copyright Act 1968). The absence of a registered copyright symbol does not mean that such materials are not protected as belonging to Ma’at Studio Pilates.
2. Links to Third Party Websites. This Site may contain links to third party websites. All such linked sites, materials and pages are not under the control of Ma’at Studio Pilates and Ma’at Studio Pilates is not responsible for the content contained in any linked website nor for any losses or damages you may incur as a result of the use of any third party website. Ma’at Studio Pilates accepts no liability for any errors or omissions contained in third party websites. These links are provided to improve your use of this Site, enable you to connect with Ma’at Studio Pilates on various platforms, help Ma’at Studio Pilates offer the easiest services for you and conduct transactions.
3. Use License. If Ma’at Studio Pilates has materials on the Site which you can download, permission is granted to download copies of the materials for personal, non-commercial viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
3.1 modify or copy the materials;
3.2 use the materials for any commercial purpose or for any public display (commercial or non-commercial);
3.3 transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Ma’at Studio Pilates at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.
4. Refunds. Our refund policy for any of the services or products sold on the Site is as follows: Class purchases can be transferred to another client, but remain non refundable.
5. Disclaimer. Our goal is to share information in an informative, open, and honest way. That being said, any information and services provided on or through the Site is for informational and educational purposes only. What we share is the opinion and perspective of Ma’at Studio Pilates. The information and education is not intended or implied to supplement or replace professional advice. Before taking any action, please make sure you consult with a professional.
6. No Guarantees. We make no guarantees about any particular results or benefits that you’ll get from our Site, our products or services. We will do everything to give you the tools to succeed, but we make no guarantees. We cannot be any more clear about this: we make no promises regarding results and make no guarantees whatsoever.
7. Site Terms of Use Modifications. Ma’at Studio Pilates may revise these Terms and Conditions for its Site at any time without notice. By continuing to use the Site after Ma’at Studio Pilates modifies this Agreement, you are agreeing to be bound by the updated version of this Agreement.
8. Limitation of Liability. In no event shall Ma’at Studio Pilates or its affiliates be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to view or use the materials or content on the Site, even if Ma’at Studio Pilates has been notified orally or in writing of the possibility of such damage.
9. Choice of Laws and Venue. The parties agree to irrevocably submit all claims relating to Ma’at Studio Pilates’ Site to the exclusive jurisdiction of the courts of Australia without regard to its conflict of law provisions.
10. Indemnity. As a condition of your use of this Site, you indemnify Ma’at Studio Pilates and its directors and affiliates from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims resulting or arising from your use of this Site.
11. Entire Agreement. These Terms and Conditions and any other legal notices, policies and guidelines of Ma’at Studio Pilates linked to these Terms and Conditions or contained on this Site constitute the entire agreement between you and Ma’at Studio Pilates relating to your use of this Site and supersede any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties regarding such subject matter. This Agreement may not be amended or modified except by Ma’at Studio Pilates. If for any reason a court of competent jurisdiction finds any provision or portion of these Terms and Conditions to be unenforceable, that portion or provision shall be enforced to the maximum extent permissible so as to effectuate the intent of the parties as reflected by that provision, and the remainder of these Terms and Conditions shall continue in full force and effect. Failure by Ma’at Studio Pilates to enforce or exercise any provision of these Terms and Conditions shall not constitute a waiver of that right. Paragraph headings are for reference only.
PRIVACY POLICY
Ma’at Studio Pilates understands how important your privacy is. This privacy policy (the “Privacy Policy”) sets out the privacy policies and practices for Penelope Johnston and its subsidiaries and affiliates (collectively, “Ma’at Studio Pilates”) with respect to how Ma’at Studio Pilates collects, uses, discloses, and manages your personal information. This Privacy Policy applies to information collected from you by Ma’at Studio Pilates via the Site and in accordance with the Privacy Act 1988 (Cth). This Privacy Policy also sets out how you can access certain information that Ma’at Studio Pilates may collect about you.
In this Privacy Policy, personal information means information about an individual whose identity is apparent or can be reasonably ascertained from the information as further defined under applicable privacy laws (“Personal Information”).
Ma’at Studio Pilates is committed to managing your Personal Information openly, transparently, safely, and in accordance with the new Privacy Act 1988 (Cth) by:
a) Complying with the Australian Privacy Principles (APPs);
b) Managing your Personal Information in an open and transparent manner;
c) Collecting only the Personal Information from you that is necessary to fulfill your request and offer you the best possible service and experience;
d) Informing you about how we might use your Personal Information;
e) Letting you know if we need to disclose your Personal Information to anyone else (including anyone outside of Australia) and the circumstances under which this might occur;
f) Keeping your Personal Information secure;
g) Responding promptly and appropriately to incidents where your Personal Information may be compromised, such as unauthorised access, modification, use, disclosure, or other misuse;
h) Promptly responding to any request by you to not receive direct marketing materials from us;
i) Ensuring that you can access and correct your Personal Information where appropriate.
In alignment with the Privacy Act 1988 (Cth), Ma’at Studio Pilates also ensures the following:
Your Rights Under the Act: You have the right to access, correct, and request the deletion of your Personal Information. Ma’at Studio Pilates will not sell or share your personal information with third parties without your consent.
Consent and Control: We respect your privacy and control over your Personal Information. You may request access to or correction of your Personal Information, or inquire about its use or disclosure.
Please note that the Site may contain links to other third-party websites that are not controlled or operated by Ma’at Studio Pilates. This Privacy Policy does not apply to such third-party websites, and Ma’at Studio Pilates is not responsible for the content of such third-party websites or the privacy practices of such third parties. Ma’at Studio Pilates encourages you to request and review the privacy policies of any third parties upon disclosing your Personal Information to such parties or when visiting such third-party websites.
1. Consent of Collection of Information. By submitting Personal Information to Ma’at Studio Pilates and its Site or any of its service providers, you agree and consent to the collection of your Personal Information and consent to the use, disclosure and transfer of your Personal Information in accordance with the provisions of this Privacy Policy. You may always refuse or withdraw your consent by contacting Ma’at Studio Pilates at hello@maatstudiopilates.com. You understand that if you withdraw your consent, Ma’at Studio Pilates may not be able to continue to offer its services and provide its information to you.
2. Children Under 18. The Site is not intended for children under eighteen (18) years of age. No one under age 18 may provide any Personal Information to or on the Site. Ma’at Studio Pilates does not knowingly collect Personal Information from children under 18. If you are under 18, do not use or provide any information on the Site or through any of its features, register on the Site, make any purchases through the Site, use any of the interactive or public comment features of the Site, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If Ma’at Studio Pilates learns we have collected or received Personal Information from a child under 18 without verification of parental consent, we will delete that information. If you believe Ma’at Studio Pilates might have any information from or about a child under 18, please contact us at studio.maat.pilates@gmail.com.
3. Revisions to this Privacy Policy. Ma’at Studio Pilates reserves the right, in Ma’at Studio Pilates’ sole discretion, to change, modify, add or remove portions of this Privacy Policy at any time and from time to time, without prior notice to you. Ma’at Studio Pilates will treat your continued use of the Site following such revision as your acceptance of the revised terms. All revisions will be posted to the Site and will apply to any Personal Information collected on or after the date posted. Ma’at Studio Pilates will obtain the necessary consents required under applicable privacy laws if it seeks to collect, use or disclose your Personal Information for purposes other than those to which consent has been obtained, unless otherwise required or permitted by law.
4. What Personal Information does Ma’at Studio Pilates collect and how is it processed?
4.1 What do we collect? Ma’at Studio Pilates may directly collect your name, address, phone number and email address. There may be other information you provide but that will not be collected by Ma’at Studio Pilates and instead will be collected by the third parties Ma’at Studio Pilates works with as outlined in 4.4.
4.2 Email. We may send you a newsletter or other promotional materials through email. We will only contact you through our newsletter for promotional or informational purposes. Subscribing to our newsletters is optional and you will always be able to unsubscribe.
4.3 Phone Number. We may collect your phone number and we may contact you via phone to contact you or if we feel there is information which would be beneficial to share with you. In accordance with everything outlined in this Privacy Policy, if you do not want to be reached by phone, you can ask us not to contact you via phone or you can choose not to share your phone number.
4.4 Third Parties. Ma’at Studio Pilates may work with third party applications in order to provide you with the best services on the Site. These organisations may collect Personal Information from you in order to provide you with the services, including your name and contact information. Specifically, the third parties Ma’at Studio Pilates may work with on the Site are listed below. We’ve included links to their privacy policies to ensure you are comfortable using them.
4.4.1 Facebook: https://www.facebook.com/full_data_use_policy,
4.4.2 Youtube: https://www.youtube.com/howyoutubeworks/our-commitments/protecting-user-data,
4.4.3 Instagram: https://privacycenter.instagram.com/policy/
4.4.4 Booking Essentials: https://bookingsessential.com/privacy-policy/
5. How will Ma’at Studio Pilates use your Personal Information? Your Personal Information will be used to provide you with promotional and informative materials and offers, and deliver the products and services you can purchase or subscribe to from the Site. Specifically:
5.1 Your credit card information will not be kept by Ma’at Studio Pilates but instead by one of the third parties listed in section 4.4 above;
5.2 Your name and e-mail address are collected but will not actually be stored on the Site. Any information captured will be processed through third party websites in section 4.4 above;
5.3 Your phone number may be used to contact you via phone if there is information we would like to share which we feel would benefit you;
5.4 If you subscribe to our newsletter, your Personal Information will be used to send the newsletter to you;
5.5 If we send you the Newsletter for marketing purposes, we will send you emails about promotions, special events, and other information. You can opt not to receive these emails from us by either clicking “unsubscribe” at the bottom of the email when you receive it or by sending an email that includes your email address and a request that you not receive our promotional emails
5.6 We may use your Personal Information to respond when you submit a question or suggestion to us, or when you request assistance regarding a service or product you purchased;
5.7 We may share your information if we believe in good faith that disclosure of your information is required to protect your safety or the safety of others, to investigate fraud, or to respond to a government, judicial or other legal request or to comply with the law;
5.8 We may also share certain aggregated, anonymised information with a third-party provider in order to assist us in improving the Site;
5.9 Consent for Sharing Personal Information: Ma’at Studio Pilates will not sell or share your personal information with third parties without your explicit consent.
5.10 Access and Correction Rights: You have the right to access and correct your personal information. You can contact us to update or correct any inaccuracies in your personal information.
5.11 Right to Deletion: You have the right to request the deletion of your personal information. If you wish to request the deletion of your personal information, please contact us, and we will take reasonable steps to comply with your request in accordance with legal obligations and our policies.
6. Storing Your Personal Information. Ma’at Studio Pilates’ web service may store your Personal Information when you interact with the Site. Ma’at Studio Pilates will be happy to delete any of your Personal Information that it holds upon a written request made by you. Your Personal Information will be safely disposed of by Ma’at Studio Pilates.
7. Storing Your Phone Number. Your phone number will be kept in the phone or contacts database of Ma’at Studio Pilates and associates. Wherever it is stored, it will always be protected with a password and will never be shared with third parties without your permission.
8. We Play by The Rules. The Site and Ma’at Studio Pilates abide by all relevant Australian federal and State privacy laws in all aspects of our operations. This Privacy Policy is also compliant with GDPR and CCPA regulations. If you have any questions about our legal compliance, feel free to reach out to hello@maatstudiopilates.com.
9. Do Not Track Signals. Ma’at Studio Pilates currently does not recognize or respond to browser-initiated Do Not Track (DNT) signals, as the Internet industry is currently still working on Do Not Track standards and there is no accepted standard on how to respond to such signals.
10 Analytics. The Site keeps the following information from your visits to our webpage:
10.1 Visitor information to improve our customer engagement which tells us where and when people visit the Site and how long they stay there; and
10.2 IP information for website and server security.
11. Cookies. The Site uses ‘cookies’ to keep a record of the number of times you’ve visited the Site and how you interacted with the Site during each visit. In addition to this, the Site also uses cookies which are not absolutely essential for your use of the Site. Your continued use of the Site serves as consent for these cookies.
11.1 A cookie is a small text file that gets sent by the servers of the Site to your hard drive and can only be read and interpreted by the Site’s servers. No Personal Information is stored in the cookie and there is nothing on it which can identify you personally.
11.2 Cookies have an important function in how you interact while visiting the Site, ensuring the usability of the Site’s different features, helping the Site understand your preferences, and thus can improve your experience on the Site. If you do not want cookies from the Site, simply adjust the settings in your web browser to disable cookies. This may change the way you access the Site and may also render some of the Site’s features unusable, but of course it is your choice to do so.
12. Disclosure of Personal Information. Ma’at Studio Pilates will NEVER sell or license any Personal Information we collect from you. Ma’at Studio Pilates is not liable for any disclosure of your Personal Information by any third party, particularly the ones outlined in section 4.4 above. By purchasing the services and products offered by Ma’at Studio Pilates, you agree to be bound to and consent to the provisions of our third parties’ privacy policies. In the event that Ma’at Studio Pilates changes its practices, you will be notified and you will be able to opt-out of Ma’at Studio Pilates using your Personal Information by contacting us at hello@maatstudiopilates.com.
13. Choice of Laws and Venue. This Privacy Policy and the use of the Site are governed by the laws of Australia. The parties agree to irrevocably submit all claims to the exclusive jurisdiction of the courts of Australia. If a dispute arises, we agree to first resolve it through binding arbitration to take place in Australia.
14. Your Consent. By choosing to provide Ma’at Studio Pilates with your Personal Information you are consenting to its collection, use and disclosure in accordance with the principles outlined in this Privacy Policy. If you are under the age of 18, you must not provide any Personal Information to us without the consent of your parent or guardian, or as otherwise provided for by applicable law.
15. Protecting Your Privacy. Ma’at Studio Pilates is committed to protecting your privacy. Security measures, such as using passwords on servers and computers, and locked cabinets where Personal Information is stored have been adopted to protect your Personal Information against loss or theft, unauthorized access, disclosure, copying, use or modification. Online transactions are completed using third party applications outlined in section 4.4 above. Please refer to the third parties’ privacy policies, of which links have been provided above, for clarification on how your transaction and Personal Information will be handled. Ma’at Studio Pilates makes no promises, warranties or representations about the manner in which your Personal Information is handled by third parties and bears no liability whatsoever for their use of them.
16. Verifying your Identity. Ma’at Studio Pilates will ask you to verify your identity when you contact us or submit a request regarding your Personal Information. Ma’at Studio Pilates will ask you to provide sufficient information that allows us to reasonably verify that you are the person who we collected Personal Information about.
17. The Internet Can Be Dodgy. The internet is, by its nature, inherently open and subject to interception of information. We cannot guarantee that the information you provide to Ma’at Studio Pilates over the internet or otherwise will not be intercepted by third parties while it is being communicated by means that are outside of Ma’at Studio Pilates’ control.
18. Verifying and Amending Your Personal Information. Ma’at Studio Pilates tries to ensure that all Personal Information about you that is in our possession is accurate, complete and up-to-date. Please contact us at studio.maat.pilates@gmail.com to advise us of any changes to your Personal Information. You may request access to the Personal Information held by Ma’at Studio Pilates at any time or seek to make corrections to it.
19. Resolving your concerns. If you have any questions or concerns about Ma’at Studio Pilates' Personal Information collection, use and disclosure practices, please let us know at hello@maatstudiopilates.com and we will do our best to help you.
SERVICE AGREEMENT
The following Service Agreement (the “Agreement”) will clearly communicate our expectations in working together.
Please raise any questions you have before signing to make sure we are on the same page moving forward. Let’s do this!
In exchange for agreeing to work together with Ma’at Studio Pilates, you agree to be bound by the following conditions.
Contractual Terms
1. Parties.
This Agreement is made between Penelope Johnston, a Sole Proprietorship based in New South Wales, Australia (“Ma’at Studio Pilates”, “I”, “me”, and “my”) and you, the undersigned (electronically or by hand) or person who has clicked “I Agree” to this Agreement (“you” and “your”). Please note from the 1st July 2025 this Agreement will be between Pendam Pty Ltd, trading as “Ma’at Studio Pilates”, I, me, my and we.
2. Our Commitment to You.
We promise to provide you with the following services: Pilates instruction, as outlined in Schedule “A” Services (the “Services”). Here is what you can expect from us:
2.1. Studio Space. We will provide an individualised Pilates program, tailored to your needs and goals, utilising different pieces of apparatus to achieve a full body workout each session. It is our aim that you will feel balanced, in both mind and body, after each session.
2.2 Integrated Space. Programmed classes, using the Reformer and Reformer Tower to achieve a full body workout every class. It is our aim that you will feel balanced, in both mind and body, after each session.
2.3 Mat Space. Programmed classes to suit appropriate levels in each class. Small apparatus will be used to both support and enhance a full body experience every class. It is our aim that you will feel balanced, in both mind and body, after each session.
3. What I Expect of You.
Just as you are investing in us, we are also investing time and energy in you. For you to gain the most from the our practice together and the Services, here is what we expect of you:
3.1. Time Integrity.
Time integrity and keeping your word is important. Please arrive on time and honour the length of the Services and the cancellation policy detailed in sections 5 and 6 below.
3.2. Ownership.
You are responsible for your own physical, mental and emotional well-being and actions during the course of the Services.
3.2.1 Personal Belongings. Ma'at Studio Pilates is not responsible for personal belongings. Lockers are available for use during your session. We recommend bringing only essential items to the studio.
3.3. Commitment.
We expect you to be committed to the Services and to attend regular sessions in order to reach your desired goals and see and feel progression.
3.4. Communication.
We expect you to be upfront and honest about how your body works, what pains you have and your medical history. I can’t help if I don’t know what you are experiencing!
4. Term and Termination. The term of this Agreement will begin on the date of execution by both parties and will continue for the duration of the Services as agreed upon between you and Ma’at Studio Pilates (the “Term”).
4.1. The Agreement may be terminated by either party at any time by providing advance written notice to the other party (email is fine). However, if you terminate the Agreement before the Term is complete, you will be obligated to make all payments as outlined in schedule services costs.
5. Payment and Services Costs
Payment is required prior to attending any class.
Pricing structure effective July 1st, 2025:
Semi-Private Studio Sessions 55 mins
10-pack: $400
5-pack: $210
Casual: $45
Private Sessions 55 mins
Casual: $100
3-pack: $285
Small Group Reformer & Tower 50mins
10-pack: $300
5-pack: $160
Casual: $35
Mat Classes 50 mins
10-pack: $200
5-pack: $115
Casual: $25
6. Cancellations and Refunds.
6.1. Refunds. Our refund policy for any of the services or products sold on the Site is as follows: Class purchases can be transferred to another client, but remain non refundable.
6.2. Cancellation / Reschedule Policy. Please give 20 hours’ notice if you have to cancel or reschedule, provided it is in the timeframe of this Agreement. If you give less than 20 hours’ notice of cancellation, your session will not be rescheduled or refunded.
7. Permanent Ongoing Bookings Permanent ongoing bookings are available for all Ma'at Studio Pilates classes and must be arranged with admin at hello@maatstudiopilates.com. To maintain your permanent booking, you must have an active class pack at all times. You'll receive payment reminders when your pack is due to expire. Classes cannot be attended without an active pack, and your booking will be suspended until payment is processed.
7.1 Leave during Permanent Ongoing Booking. Permanent bookings can be held for up to 4 weeks of leave. Please email hello@maatstudiopilates.com with as much notice as possible.
7.2 Cancellations during Permanent Ongoing Booking. Due to waitlists for permanent bookings, cancelling your reserved spot for 4 consecutive weeks will result in the loss of your permanent booking position.
8. Waitlist When you join a waitlist, if a spot becomes available your booking will automatically be confirmed. Should your plans change, please remove yourself from the waitlist promptly as Service Agreement 6. Cancellation Policy applies to waitlist bookings, and to give other clients a fair opportunity to secure the spot. For any waitlist issues, please contact hello@maatstudiopilates.com and we'll find an appropriate solution.
9. No Guarantees.
Ma’at Studio Pilates cannot guarantee the success of the Services. I promise to provide you with the opportunity and support to see you grow, but the success of the Services ultimately depends on you. As such, no guarantees can be made for any particular outcome from my Services.
10. Ownership of Materials.
All the content that I have provided to you, including but not limited to videos, documents and PDFs, are for your use only and are not to be re-distributed or re-used.
11. Waiver.
Before the Services can begin, you must sign my Waiver Agreement form. Please read it and make sure you understand it. You need to sign that form as well as this Agreement so that I can be absolutely sure you understand and agree to it.
12. Standard Legal Things.
Choice of Laws and Venue. This Agreement will be governed exclusively by the laws of New South Wales, Australia. The parties agree to irrevocably submit all claims to the exclusive jurisdiction of the courts of New South Wales, Australia. Severability. If any provisions of this Agreement are invalid or unenforceable, the other provisions in the Agreement will remain in full force and effect. Entire Agreement. This Agreement constitutes the entire Agreement between the parties and replaces any prior agreements. Waiver of Breach. The waiver by me of any breach by you of any provision of this Agreement will not be taken to be a waiver of any further breaches by you. Notice. For the purpose of this Agreement, email will suffice for written notice when required as set out above. Headings. The headings used in this Agreement are for stylistic purposes only and none of the content in the headings are intended to be legally binding. Counterparts. This agreement may be signed by any number of counterparts, each of which is an original, and all of which taken together constitute one single document.
13. Online Agreement.
I agree that this Agreement may be signed electronically or agreed to by having You click “I Agree,” the effect of which will be the same as if I signed this Agreement by hand and the intention of which is that both parties desire to be bound by all the terms of this Agreement.